Contact and FAQ

Please contact us if you have any questions about our wraps, measuring issues, or to inquire about custom orders. You can email any of the addresses below, or call 585-500-5717. We would love to hear from you.

Custom Order InquiriesPlease let us know what you have in mind

Bulk or Large Quantity Orders

Please contact us directly for bulk or large quantity orders

General Inquiries

For more information about Creative Dwellings, LLC

Order StatusPlease include your order number in the email. (Allow 2-3 weeks for delivery.)

Shipping & Handeling Rates

All wraps and accessories are shipped via insured carbon neutral UPS ground or USPS, in earth-friendly packaging.

0 - $50.00 $8.00

$50.00 - 150.00 $15.45

$150.00 - 300.00 $22.50

$300.00+ $41.95

Return Policy

We apologize, but since all Reverie Wraps are custom orders, we cannot accept returns. However, if you have a problem with your order, please contact us without delay.

Cancellation Policy

Reverie Wraps will accept your request for cancellation and return the appropriate monies based on the following:

– Orders cancelled within 24 hours will be refunded less the 5% processing fees

– Orders cancelled within 3 working days will receive a refund less $50

– Orders cancelled after 3 working days will not be accepted

Please contact us if you have questions about this policy, or if you must cancel your order after it has been placed.

How to Measure

Visit the how to measure page via the link at the top of the page, or download the how to measure form.

How to Care for your Reveriew Wraps

Please visit Care and Cleaning for information about how to prepare your old cushions for wrapping and how to care for your new Reverie Wraps.